Paramount Herbs sells food supplements and some food supplements may work differently than what you expect due to your current condition of health. Products ordered from Paramount Herbs may be dropped shipped from the factory to your delivery address. The manufacturers do not have a return policy for the food supplements unless the product sent was not what was ordered or broken during shipment. Paramount Herbs can not guarantee the effectiveness of the products ordered. The products do not claim to cure or diagnose disease. The descriptions of the products have not been FDA approved. If the items were ordered by you under another doctor's request then there is no fefund provided. Food supplements can not be resold so they have to be thrown away if you return them. Please call 818-848-7414 if you are having a difficulty with these professional's only blends--they are strong and only sold by doctors recommendation or prescription. If you did order the wrong item you can call 818-848-7414 and we'll discuss your refund options. DO NOT SHIP THE ITEMS BACK TO THE MANUFACTURER AS THEY JUST THROW IT AWAY AND THERE COULD NEVER BE CREDIT GIVEN AS PARAMOUNT HERBS WOULD NEVER KNOW OF THE RETURNED PRODUCTS. If you are local and can drive to Burbank, CA then please come in and I'll see if a swap can be done with the sealed and unopened items. For any chance of my generosity in refunding your products you must make this request within 15 days of purchase. THANK YOU FOR UNDERSTANDING that you are purchasing these products at your own risk. Paramount Herbs can only guarantee their purity and ingredients, not how they will affect your body. If ordering items from several manufactures you may be receiving more than one box--thanks again for your patience. If I do determine that a refund is warranted you will receive only 40% of your costs minus any shipment fees. You must call Paramount Herbs if you are shipping something back to Burbank, CA if you wish to receive any credit at all. Thanks for understanding.